Last updated 3 September 2026
هذه الشروط متاحة بالعربية عند الطلب. النسخة الإنجليزية هي النسخة المعتمدة.An Arabic version is available on request. The English version governs.
These terms govern your use of Doorkom, provided by Capstario Technologies FZ LLC, Sharjah Media City, United Arab Emirates. By creating an account or using the service you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to do so.
Doorkom provides booking management, a walk-in queue, and messaging to your customers through the WhatsApp Business Platform. We provide the software. We are not a party to the relationship between you and your customers, and we do not provide barbering or any other service to them.
You are responsible for the accuracy of the information you give us, for everything done under your account, and for the conduct of staff you give access to. Tell us promptly if you believe your account has been compromised.
Doorkom is sold as a monthly or annual subscription per location, at the prices published on our website. Fees are payable in advance and are exclusive of VAT, which we add where applicable. We may change prices with 30 days' notice; the new price applies from your next renewal.
You may cancel at any time, effective at the end of the period you have paid for. We do not provide pro-rata refunds for a partial period, except where required by law.
If a payment fails, we may suspend the service after giving you notice and a reasonable opportunity to fix it.
This section matters more than any other, because breaching it can affect every business using Doorkom.
If your messaging harms the quality rating or standing of your account or ours, we may suspend or limit your messaging immediately, with or without prior notice, to protect the service and other users.
Your client list and booking history remain yours. You can export them at any time while your subscription is active, and for 90 days after it ends. We do not sell your data, and we do not share your client list with any other business. We process personal data as described in our Privacy Policy.
Where you choose to take booking deposits, those payments are processed by a third-party payment provider and settled to you. We do not charge a platform commission on deposits or on the price of your services. You are responsible for setting and honouring your own deposit, cancellation and refund policy, and for resolving disputes with your customers.
You must not use Doorkom to break the law, to send unlawful or abusive content, to interfere with the service or attempt to gain unauthorised access to it, or to resell the service without our written agreement.
We work to keep Doorkom available and will give reasonable notice of planned maintenance. The service depends on third parties including Meta, payment providers and hosting providers, and we cannot guarantee uninterrupted availability. The service is provided on an "as is" basis without warranties beyond those that cannot be excluded by law.
To the extent permitted by law, we are not liable for lost profits, lost bookings, loss of goodwill, or indirect or consequential loss. Our total liability arising out of or in connection with the service in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability for fraud or for anything else that cannot lawfully be limited.
You may stop using Doorkom at any time. We may suspend or terminate an account that breaches these terms, that puts the service or other users at risk, or where required by law or by Meta. Where circumstances allow, we will give notice and an opportunity to remedy first.
We may update these terms. For material changes we will give at least 30 days' notice to subscribing businesses. Continuing to use the service after the change takes effect means you accept it.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, and the courts of Sharjah have exclusive jurisdiction.