Last updated 3 September 2026
هذه السياسة متاحة بالعربية عند الطلب. النسخة الإنجليزية هي النسخة المعتمدة.An Arabic version is available on request. The English version governs.
Doorkom is a booking and queue management service for barbershops and salons, operated by Capstario Technologies FZ LLC, Sharjah Media City, United Arab Emirates ("we", "us"). You can reach us at hello@doorkom.com.
This distinction matters, so we state it plainly.
From subscribing businesses: business name, address and trade licence details, the name, email address and phone number of the account owner, staff names and working hours, service and price lists, and billing information.
From customers of those businesses: name, mobile number, appointment and visit history, service preferences and any notes the barbershop chooses to record, and position in a walk-in queue.
Automatically: basic technical information such as IP address, browser type and pages viewed, used to keep the service running and secure.
We do not collect special categories of personal data, and we ask barbershops not to record any in free-text fields.
Doorkom sends booking confirmations, reminders and queue notifications through the WhatsApp Business Platform, operated by Meta. When a message is sent or received, its content and the phone numbers involved are processed by Meta under Meta's own terms and privacy policy. We send messages only to people who have booked with, or joined the queue at, a barbershop using Doorkom.
Subscription payments and any booking deposits are processed by third-party payment providers. Card details are entered directly with those providers and are never stored on our systems. We retain only a transaction reference, the amount, and the status.
We do not sell personal data, and we do not share a barbershop's client list with any other barbershop. We use a small number of service providers who process data on our behalf: Meta for WhatsApp messaging, our payment providers, and our cloud hosting and infrastructure providers. Each is bound to use the data only to provide their service to us. We may also disclose data where required by law or a competent authority.
Data may be stored and processed outside the United Arab Emirates, including by the providers named above. Where that happens we take reasonable steps to ensure an appropriate level of protection.
Account data is kept while a subscription is active. If a subscription ends, we keep the account and its data for 90 days so it can be reactivated or exported, then delete it, except where we must retain records for legal or accounting purposes. A barbershop can ask us to delete its data sooner. Individual customers can ask the barbershop they booked with to delete their record, and we will act on that instruction.
Subject to applicable law, including the UAE Personal Data Protection Law, you may request access to the personal data we hold about you, ask us to correct it, ask us to delete it, or object to certain processing. Write to hello@doorkom.com and we will respond within 30 days. If your data was given to a barbershop rather than to us, we will pass the request to that business and support them in answering it.
This website stores your language preference in your browser so the page opens in the right language next time. We do not use advertising cookies and we do not track you across other websites.
Doorkom is intended for use by businesses and adult customers. Where a booking is made for a child, we expect it to be made by a parent or guardian.
If we change this policy we will update the date above, and for material changes we will tell subscribing businesses directly.
Questions or complaints about privacy: hello@doorkom.com.